Shipping policy

  1. Shipping Methods

We primarily utilize Royal Mail as our shipping carrier to deliver your orders. Royal Mail is a reliable and trusted postal service that offers efficient and secure delivery services.

  1. Order Processing Time

Once your order is received, our team will process it. During high-demand periods or promotional campaigns, processing times may be slightly longer. We strive to fulfil orders as quickly as possible while maintaining our quality standards.

  1. Shipping Time

The shipping time for your order will depend on your location and the shipping method selected at checkout. Royal Mail provides various shipping options with different delivery timeframes. Please note that these estimated delivery times are provided by Royal Mail and are subject to their operational conditions and any unforeseen delays that may occur during transit.

  1. Shipping Rates

Shipping rates are calculated based on the weight, dimensions, and destination of your order. The applicable shipping charges will be displayed during the checkout process before you confirm your purchase. We offer competitive shipping rates to provide you with the best value for your money.

  1. Order Tracking

Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment on the Royal Mail website or through their tracking system. Please allow some time for the tracking information to be updated after the package has been shipped.

  1. International Shipping

We currently offer shipping within the UK. If you require delivery outside of this zone, then please contact us. For international orders, please be aware that customs and import duties may be applied upon arrival in your country. These fees, if applicable, are the responsibility of the recipient and are not included in the product or shipping costs. It is advisable to check with your local customs office for further information regarding potential fees or restrictions.

  1. Shipping Address Accuracy

Please ensure that the shipping address provided during the checkout process is accurate and complete. We cannot be held responsible for any delays or non-delivery caused by incorrect or incomplete address information. If you need to update your shipping address after placing your order, please contact our customer service team as soon as possible.

  1. Shipping Restrictions

Certain items may be subject to shipping restrictions based on local regulations or carrier policies. It is your responsibility to review any applicable restrictions on specific products before placing your order. In the event that we are unable to ship a product to your location due to legal restrictions or other limitations, we will notify you and provide a full refund for the affected item(s).

  1. Changes to the Shipping Policy

We reserve the right to modify or update this Shipping Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our shipping practices.

If you have any further questions or concerns about our Shipping Policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure your satisfaction.